Little Giant Ladder Lifetime Warranty How-to

Author Name: Konstantin Kravchenko







When people consider investing money in Little Giant Ladders widely

advertised Lifetime Warranty often becomes the decisive factor. Very few

though know the answers to the following questions: "What is covered?",

"How do I make a claim?", and finally "What is the catch?"



First of all, at Ladder Depot we sincerely believe that quality of Wing

ladders really stands out. After distributing LittleGiant brand for

more than 27 years we still can count submitted warranty claims with one

hand. Secondly, the claim process is relatively simple and painless.



So, what is covered?

Little Giant Ladders are not indestructible and as a general rule a

ladder that shows ANY sign of defect regardless of the warranty will be

repaired or replaced by manufacturer. No one wants a defective ladder in

use. But as stated in original manufacturer's warranty: "... warranty

... will not cover wear and tear, misuse and/or abusive treatment". If

your ladder problem does not fall under warranty you will be charged a

fair price.



How easy is it to exercise the warranty?

If you believe that the problem is caused by defects in either

workmanship or materials, or just want your ladder to be fixed call

800-453-1192. Obtain a RMA (Return Merchandise Authorization) number. Box your

ladder and send it attention "Warranty Department". (We didn't put the

address because Wing Enterprises is moving to a larger and more

convenient location. Ask for the current address while on the phone with the

customer service). Relax. Shortly your ladder will be fixed or most

likely replaced with the brand new one. Simple, isn't it?



What is the catch?

In one word - FREIGHT. You have to pay the freight both ways. The

return freight will be reasonable since manufacturer ships thousands of

LittleGiant Ladders all over the world. They have huge discounts with the

freight companies, but getting ladder to the factory will cost you

dearly. FedEx, UPS, DHL and other freight companies use so called

"Dimensional Weight" factor to calculate the freight. Unfortunately ladders are

oversized and can't be split into smaller packages.



What to do?

Not only is your Little Giant Ladder the best ladder in the world, it

is also most SERVICEABLE ladder in the world. Hinges, Lock tabs, Shoes,

Caps as well as the whole Outer or Inner Assemblies are available. If

you ladder problem doesn't fall under the warranty, consider fixing

the ladder yourself rather than sending it to be fixed by manufacturer.

If the problem is covered, still first compare the freight charges

against the price of the replacement parts.



Hopefully you will never encounter the problem with the Little Giant

Ladder System, but if you do we will always be here to help you.





• About authors:


B. Becnel has led Sunset ladder from a humble rental yard to a strong

and fast-growing company currently with six locations in 3 different

states, manufacturing and distributing full line of industrial ladders and

scaffold components. In 1979 Sunset ladder became one of the first

Little Giant ladder dealers. K. Kravchenko is heading LadderDepot.com - internet sales division of the company.